Shipping Policy

$4.95 - Standard Shipping (FREE over $50)
$10.95 - Express Shipping (FREE over $80)
Standard: 2 – 6 Business days  | Express: 1 Business day (non-metro areas may take longer)
New Zealand
$8. 95 – Economy Air  (FREE over $80)
 Economy Air: 5 - 8 Business Days 
Indonesia | India | Japan | Malaysia | South Korea | Taiwan | Thailand | Vietnam
$10.95 - Economy Air (FREE over $60) 
$17.95 - Standard (FREE over ($80)
USA & Canada
$12.95 – Economy Air (FREE over $70)
$19.95 - Standard (FREE over $100)
Economy: 6 – 12 business days | Standard: 4 – 7 business days  
 UK & Ireland
$19.95 - Economy Air (FREE over $100)
$24.95 – Standard (FREE over $120) 
Economy: 8 – 12 business days | Standard: 6 – 8 business days 
Rest of the world
$24.95 – Economy Air (FREE over $150)
Economy: 8 – 30 business days

When will my order be shipped?

All orders will be shipped within 1-2 business days.

Can I track my parcel?

For standard and express shipping, you will receive a tracking code once your parcel is dispatched (allow up to 6 hours for code to become active).

There is no tracking available for Economy Air shipping.

 What if my parcel hasn’t arrived in the estimated time?

*Please allow additional shipping time due to COVID-19.

Allow up to 4 days after the estimated date before contacting us in case there is a slight delay.  

Unfortunately, we have no control over the delivery times of parcels once they have left the facility. Please note that estimated time of arrival starts from the dispatch date and not when the order was placed.

Mayoress Cosmetics is not responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect contact information for all shipments options. Once the package has left the Mayoress Cosmetics facility, we are not liable for any damaged, delayed, or lost packages. 

Will I be charged customs and import duties?

Customs and Duties are only charged for international orders leaving Australia and it depends on the value of your order and the custom policies of the country.

International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. Customs policies vary widely from country to country, so please contact your local customs office for more information.


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